New Customer | No-Show | Cancellation | Couple’s Massage Deposit Policy

Effective Date: January 15, 2026

Thai Wellness Massage has updated its deposit requirements to ensure appointment availability for serious clients and fairness to our therapists. These changes help reduce cancellations and no-shows, allowing our team to provide quality service and maintain smooth scheduling for all clients.

Purpose of the Policy

Deposit requirements are established to secure appointments and minimize losses from cancellations and no-shows. This ensures that appointment times are reserved for clients who value our time and services, helping us better serve everyone in the community.

Deposit Requirements

• Couple’s Massage:
  A $100 deposit is required to confirm all couple’s massage appointments. This deposit secures the time for two therapists and ensures preparedness for your service.

• New Customers:
  A $50 deposit is required at all store locations to confirm an appointment. This demonstrates your commitment to the service and time reserved.

• Existing Customers:
  Any client who has previously no-showed or canceled with less than 24 hours’ notice will be required to pay a $50 deposit for all future appointments.

Important:

Without a deposit, your appointment request may be replaced by another customer who secures the same time with a deposit.

Deposit Payment Process

• Timing Requirement:
  All deposits must be received within 30 minutes of the deposit request to hold your appointment time.

• When Booking by Phone:
  Clients who schedule by phone will receive an email invoice immediately after booking. The deposit payment must be completed within 30 minutes to confirm the reservation.

• When Booking Online:
  Deposits are required at checkout when booking through the Vagaro platform.
  Appointments will not be confirmed until the deposit payment is successfully processed.

• Accepted Payment Methods:

  • Online: Secure payment via Vagaro.

  • In-Store: Cash or credit card at any Thai Wellness Massage location.

Definitions

• No-Show Customer: A person who fails to arrive for a scheduled appointment and provides no prior notice.

• Cancellation Offender: A customer who repeatedly cancels or reschedules appointments at the last minute, impacting scheduling and staff compensation.

Cancellation and No-Show Terms

• Cancellations:
  Cancellations made with less than 24 hours’ notice are subject to a $50 fee ($30 for a half-hour service).

• No-Shows:
  Clients who fail to attend their scheduled appointment without prior notice will be charged the full amount of the booked service.

Rescheduling Policy

• Appointments can be rescheduled up to 4 hours before the scheduled time.

• Rescheduling less than 4 hours before the appointment will be treated as a cancellation, and the deposit will be forfeited.

Deposit Forfeiture

Deposits will not be refunded and will be forfeited if:

1. The client is a no-show.

2. The client cancels less than 24 hours before the appointment.

3. The client reschedules less than 4 hours before the appointment.

4. The deposit is not received within 30 minutes of being requested.

Deposit Application or Refund

• If you attend your appointment as planned, your deposit will be applied to your service cost.

• If you cancel or reschedule with sufficient notice, your deposit may be refunded or applied to a future booking.

• Refunds will be made in the original form of payment (cash for cash, credit for credit).
  Please note: credit card refunds cannot be issued in cash.

Discretion Clause

Management reserves the right to make exceptions to this policy under extenuating circumstances (e.g., emergencies, severe weather, or health concerns).